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‎01-21-2022 12:17 PM

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One Printer
Operating System: Microsoft Windows 11

I have an HP OfficeJet Pro 6975 and despite the fact that it is showing it is Online and ready it will not allow me to print from my Surface laptop 4 that runs Windows 11. I Have tried everything except plugging it directly into the printer (only because I don't have a USB to USB cord) please someone tell me how to fix this. 

Category:
2 people had the same question
1 REPLY 1

‎01-24-2022 06:18 AM

HP Recommended

Hi @Kass_Meach_Wood,

 

I'd like to help!

 

To assist better -

  1. What is the exact error message you are receiving?
  2. Is the printer connected to a home or public network?
  3. What is the status of the wireless light on the printer, steady or blinking?
  4. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

 

 Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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