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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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My printer won't pick up paper so it can print

HP Recommended
Hp envy 5535
Android 9.0 Pie

It isn't complicated (at least I hope its not) my printer won't pick up paper (it tries, I can hear it trying) so it can't print

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Shadow11990,

 

I'd like to help!

 

To assist better -

 

 

Are you able to make copies?

What are the type, size, and weight of the paper you're using?

 

Refer to the printer specifications to know the supported paper types.

 

Meanwhile, Try the below suggestions -

 

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

  1. Remove any paper from the paper tray.

  2. Remove any severely bent, wrinkled, or torn paper found in the stack.

  3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

  4. Make sure the paper stack is even on all sides.

  5. Load the stack of paper into the paper tray.

    Examples of loading paper
  6. Close or push in the paper tray.

  7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

  • Clean the paper pick rollers (top paper tray)
  • Clean the paper pick rollers (under printer)
  • Clean the paper pick rollers (inside printer)

For instructions refer to - An 'Out of Paper' error displays, printer does not pick paper

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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