My updated to a Windows version at that time I have lost my HP Officejet Pro 6968 all in one

[Kathythegreat]

My computer upgraded a new Microsoft Windows version recently. I lost my desk top feature for my HP ProJet Pro 6968 all in one printer. I have had this printer for over 10 years. It worked fine until the  Microsoft Windows upgrade. when check my printer it list /show an old printer that no longer have. I desperately need to fix this problem. PLEASE HELP ME.

[BeemerBiker]

Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two bands and both bands have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search unless it is an HP site or video.

You may need to reset the printer: video here

Wi-Fi setup to router: video here

For Wi-Fi direct setup see page 93 click here.
This is useful if you do not have access to the router or you want to bypass the router and print directly to the printer.

Full feature software 6968 pro May 2022

Printer Reference 6968 pro 6978

Let me know what you find out.