My wireless printer will not stay connected to my mobile device

[Kensob93]

My printer and my mobile device will not stay connected

[A_Gayathri]

Hi @Kensob93,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are having trouble maintaining a stable connection between your HP OfficeJet 5255 printer and your mobile device? Here are a few steps you can take to troubleshoot the issue:

• Check Wi-Fi Connection: Ensure that both your printer and your mobile device are connected to the same Wi-Fi network. Sometimes, devices may automatically switch to a different network, causing connectivity issues.
• Printer Placement: Make sure your printer is placed within a reasonable distance from your Wi-Fi router. If the signal is weak, it may lead to frequent disconnections.
• Restart Devices: Turn off both your printer and your mobile device, wait for a few minutes, and then turn them back on. This can sometimes resolve temporary connectivity issues.
• Update Firmware: Ensure that your printer's firmware is up to date. You can usually update the firmware through the printer's settings menu or by visiting the manufacturer's website. Update the firmware on an HP printer
• Forget and Reconnect: On your mobile device, forget the Wi-Fi network associated with your printer, and then reconnect to it. This can sometimes reset the connection and resolve the issue.
• Reset Network Settings: If the problem persists, you can try resetting the network settings on your printer. Refer to the printer's user manual for instructions on how to do this.
• Printer Software: Make sure you have the latest version of the HP Smart app or the printer's specific mobile app installed on your device. Outdated software can sometimes cause compatibility issues.

Refer to this document: HP OfficeJet 5255 All-in-One Printer User manual 

HP printer setup (Apple AirPrint for iPhone, iPad) 
HP printer setup (Print Service Plugin for Android)

I hope this helps. 

Take care and have a good day.

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