• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

I have been using scan to folder for years and no problem.  I recently tried to access my Network Folder Setup via EWS but, I am unable to connect.  From the Scan tab I select Network Folder Setup and get the following warning which I have seen before;

 
 
HP Officejet Pro 8600 N911g - http___192.168.1.12_#hId-NetworkFolderAccounts - Redirecting to secure page.jpg
However, now When I select OK I get the following error;

This site can’t provide a secure connection

192.168.1.12 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Hide details
Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
 
Printer is connected to router via wired ethernet cable.
Norton firewall is disabled
Windows firewall not utilized
I have  rebooted computer, router, modem and printer.
HP Officejet has the latest software update.
SMB 1.0 is enabled.
 
I have spent several hours reading support articles but with no success.  I would greatly appreaciate any advice you may have.  
 
Larry,
Loyal HP Customer
 
 
1 REPLY 1
HP Recommended

Update;

I am able to access the EWS via IP address but when I try to open the Network Folder Setup I get the following message;

I have recently changed my windows/Outlook password and need to access the Network Folder Setup to  update the same password access to my network folders.

HP Officejet Pro 8600 N911g - http___192.168.1.12_#hId-NetworkFolderAccounts.jpg

When I select the Fax tab from EWS I get the following message;

HP Officejet Pro 8600 N911g - http___192.168.1.12_#hId-NetworkFolderAccounts.jpg

Thank you for your support.

 

Larry

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.