New HP printer 6145e won’t print.mit keeps asking for a password and we have no idea how to find the

[Cubby44]

I bought a HP 6145e printer for my granddaughter on Amazon. It is connected to the WiFi but it won’t print. It keeps asking for a password and we have no idea of how to find the password. We assigned no password when it was set up. To me, this is a serious flaw in the design of this printer. It should not be this complicated.  Please help.

[Sneha_01]

Hi @Cubby44,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP 6145e printer is asking for a Wi-Fi Direct password, which is a common issue when trying to print directly from a device without going through the network. Here's how you can find or reset the password for your HP printer:

Steps to Find or Reset the Wi-Fi Direct Password

Access the Printer Control Panel:

• Make sure the printer is powered on and connected to the same Wi-Fi network as your devices.

Print the Network Configuration Page:

• On your printer's control panel, navigate to the Wireless or Network settings.
• Look for an option to print the Network Configuration Page or Wireless Network Test Report.
• This page will contain information about your Wi-Fi Direct connection, including the SSID (network name) and password.

Check the Wi-Fi Direct Settings:

• On some HP printers, you can directly view the Wi-Fi Direct settings from the control panel.
• Navigate to Settings > Network Setup > Wi-Fi Direct Settings.
• Here, you can see the Wi-Fi Direct password. If you don’t see the option directly, look for sub-menus like Network or Wireless.

Using HP Smart App:

• If you have the HP Smart app installed on your smartphone or computer, open the app and select your printer.
• Go to Printer Settings > Wi-Fi Direct. Here, you should be able to see or reset the Wi-Fi Direct password.

Resetting the Printer Network Settings:

• If you are unable to find the password using the above methods, you may need to reset the printer's network settings.
• To reset the network settings, navigate to Settings > Network Settings > Restore Network Defaults. Confirm the reset when prompted.
• After resetting, you will need to reconnect the printer to your Wi-Fi network.

Manual Configuration:

• If none of the above steps work, you can manually configure the Wi-Fi Direct settings through the Embedded Web Server (EWS).
• To access the EWS, find the printer's IP address from the Network Configuration Page. Enter this IP address into your web browser.
• In the EWS, navigate to the Network or Wireless settings, and look for Wi-Fi Direct. Here, you can configure the SSID and password.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support