I'm trying to install an OfficeJet Pro 8630 on new Lenovo X1, but it can't find the printer on the same wireless network that my other two computers work with easily. They print and scan just like always, but not the Lenovo. All are running Windows 10 64 bit. I've tried searching with and without the printer IP address, but no luck either way. I've taken the printer off the network and put it back on, but even though my other two computers handled that fine, the Lenovo still can't sniff out the printer. Rebooting the printer didn't help either, even unplugging and re-plugging.
The printer is confused. On one setting screen, it says "Not Connected" but says "Connected" on another. The antenna turns blue on the setup screen (Connected), but is gray on the home screen. Makes no difference to the two older machines. Anybody had problems with one connection in a three computer setup on the same net?
I suggest ensuring there are no protection programs blocking the network connection to the printer.
First, ensure the PC is connected to your home network.
Tap the wireless icon on the printer screen and locate its IP Address.
Type this address into the address bar on your browser on the Lenovo PC, can you access the printer's homepage?
Also, if you may have any Security software provided with your PC, try temporarily disabling its Real-Time and Firewall Protection, to deny any possibility it blocks the network connection with the printer.
Say thanks by clicking the Kudos thumb up in the post. If my post resolve your problem please mark it as an Accepted Solution 🙂
The Lenovo is connected to my home Wi-Fi, and I need to install Norton, but haven't yet. Just like the other two machines. As you suggested, I typed the printer's IP address into a browser on the Lenovo and the browser found the printer almost instantly. It's Network Summary said it was "connected" and told me how much ink I had of each color. I t repeated the IP address and told me the name of my network. So I guess the Lenovo isn't stupid. I'm using the same HP driver install software I used with my other two computers.
I tried to give you a thumbs up for helping, but the screen would not accept my click.
Since the networking screen on my printer says "connected", but the home screen antenna is gray instead of blue, I may need to trash this printer and buy a new one. It is at least 10 years old but had been working so well up to now, and still does with my two other machines. But I have a stack of ink cartridges that fit it and I have no way to tell HP I don't need any more for a printer that's in the trash.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".