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Common problems for Connectivity Issues
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HP ENVY 7640 e-All-in-One Printer

I just changed my wifi network to an eero wifi network.  Same name and password.  My 7640 printer is connected to the network per the printer.  Scan Doctor can find the printer but cannot communicate.  Computer is on the same network.  Can someone help me figure out why the printer and computer can't communicate?

1 REPLY 1
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Hi @ZebbCarter 

 

Welcome to the HP support community.
 

I understand that your are facing issues with connecting printer wirelessly , I am glad to assist you

 

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

From the home screen of your printer control panel, touch the Wireless icon

Touch the Setup icon

Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

The printer searches for available networks.

Touch the name of your wireless network.

If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

NOTE: 

Type the exact network name, including any uppercase and lowercase letters.

Type the WEP or WPA key (network password), and then touch Done.

If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Refer to the document HP Printers - No Connection after Router or Wi-Fi Settings Change for details.

 

Please perform these steps and Feel free to reply to your public post for any further assistance.

 

Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

 

-Regards.

Raj2111
I am an HP Employee

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