No SETUP Catriges for new HP ENVY Inspire 7224e

[Ozzie77]

Printer arrived without cartridges.

After walked back in the shop and bought it, the printer shows message "For the first use, a special SETUP cartridge must be used" but it can not be bought.
Can this printer be used without these cartridges??

[Irfan_06]

Hi @Ozzie77,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with setting up your printer as the setup ink cartridges are missing.

I apologize for any inconvenience this may have caused, I'm here to help you today.

I've sent you a private message with the instructions to override the setup ink cartridges by using genuine HP ink.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Ozzie77]

Spoiler

There no buttons on screen for this model, so nothing to press.

[Irfan_06]

Hi @Ozzie77,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please share an image of the front panel of your printer to assist you further.

Take care and have a great day ahead!

Irwin6

HP Support

[Ozzie77]

If you have bothered to open user manual for any 

HP ENVY Inspire 7900e series then you woul have seen that there are no buttons.

It is a tuch up screen and if no button at this step shown, thar is nothing to press.
I am fed up with this printer and the team who has designed it.

I have sent it back and now look forward to receive a refund.

[Irfan_06]

Hi @Ozzie77,

It sounds like you've had a really frustrating experience with the printer! It can be so irritating when technology doesn’t work as expected, especially when it feels like the design or functionality is part of the problem. Returning it and requesting a refund seems like a reasonable step after all the hassle.

Take care and have a great day ahead!

Irwin6

HP Support