No wireless on my windows 10 cannot install HP2842e wireless orinter

[Susan19481]

Have windows 10. it has no wireless inf in settings. can't install new HP Deskjet 2842e

[Raj_05]

Hi @Susan19481,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having trouble with both your Windows 10 wireless settings and installing your HP Deskjet 2842e printer. Here’s a step-by-step guide to help you troubleshoot.

Troubleshooting Wireless Settings in Windows 10

Check Network Adapter Status:

• Open Device Manager (right-click the Start button and select Device Manager).
• Expand the Network adapters section and ensure that your wireless network adapter is listed and enabled. If it's not there, or has a yellow warning icon, you might need to update or reinstall the driver.

Update Network Adapter Driver:

• In Device Manager, right-click your wireless adapter and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

Check Wireless Services:

• Press Win + R, type services.msc, and hit Enter.
• Ensure the WLAN AutoConfig service is running. If it’s not, right-click it, select Start, and set the Startup type to Automatic.

Run Network Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Internet Connections and follow the prompts.

Installing the HP Deskjet 2842e Printer

Download the Latest Drivers:

• Visit the HP Support website.
• Search for HP Deskjet 2842e and download the latest drivers and software for Windows 10.

Install the Printer:

• Run the downloaded driver installation file.
• Follow the on-screen instructions. When prompted, choose the Wireless installation option.

Connect to the Printer:

• Make sure your printer is turned on and connected to your wireless network.
• On your computer, go to Settings > Devices > Printers & scanners.
• Click Add a printer or scanner. Windows should find your HP Deskjet 2842e. Select it and follow the prompts to complete the installation.

Check Printer and Network Settings:

• Ensure that your printer is connected to the same Wi-Fi network as your computer.
• If your printer has a display, navigate to the wireless settings and ensure it’s connected to your network.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support