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    Fix Windows 10 Update Issues

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Message 1 of 2
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Not able to connect HP Officejet Pro 8715 to the internet via ethernet cable or wireless

HP Recommended
HP Officejet Pro 8715
macOS 10.15 Catalina

Hello,

We have not been able to connect our printer "HP Officejet Pro 8715" to internet either via ethernet cable or even wireless. When we click on the Wireless connection button, we get a msg saying "This feature has been disabled. Contact the person who setup the printer."

We have reset the printer to factory settings and still get the same error. 

 

We have tried using the ethernet cable but we still don't see it on our network. The only way we can print to this print is via a USB cable. This has been a big issue for us. Please help!

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Message 2 of 2
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HP Recommended

@XP_Chicago, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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