Not connecting to HP services but is connected to wifi

[Dani881]

HP Smart says my computer is not connected to the internet but i can print from my computer and mobile wirelessly.

All tests show that it is connected. Light is a solid blue on the printer. My other printer is connected to the same wifi & hp account with no issues.

When I go to the printers IP address and go to ‘connect to web services’ it gets stuck and never connects.

I have tried restarting my hub, printer and computer. Doing updates for all of the appropriate software and drivers.

Tried using USB to establish connection first when attempting to re set up printer.

When i do print I also get a page printed saying ' a problem has occurred with your account and you will be unable to print very soon' . On this page, at the bottom it says my wireless status is 'connected' and signal strength is excellent.

Tried changing my payment information on my account too.

Not heard back from the support message service and getting really fed up.

[A_Gayathri]

Hi @Dani881,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It can be frustrating when your printer is having trouble connecting to your Wi-Fi network. Here are some steps you can follow to troubleshoot and resolve the issue with your HP LaserJet M110we Printer, HP Smart says my computer is not connected to the internet but you can print from your computer and mobile wirelessly.

1. Check Your Network Name (SSID): Make sure that you are entering the correct network name (SSID) into the printer. A small typo can lead to it not recognizing your network. Double-check the SSID and password.
2. Wi-Fi Signal Strength: Ensure that your printer is within the range of your Wi-Fi router. Weak signal strength can lead to connectivity issues. If your printer is too far from the router, consider moving it closer.
3. 2.4 GHz vs. 5 GHz: Some printers only support 2.4 GHz Wi-Fi networks, while some routers have both 2.4 GHz and 5 GHz networks. Ensure your printer and Wi-Fi network are using the same frequency band. You may need to log into your router settings and create a dedicated 2.4 GHz network for your printer.
4. Wireless Network Mode: Check if your Wi-Fi router is set to support older Wi-Fi standards like 802.11b/g/n, as newer printers might not be compatible with older standards. If your router is set to a modern standard like 802.11ac/ax, consider changing it to a compatible mode temporarily.
5. Hidden SSID: Some routers hide their SSID for security reasons. If your network is hidden, you'll need to manually enter the SSID and password into the printer.
6. Firewall/Antivirus: Your firewall or antivirus software on your computer may be blocking the printer's connection. Temporarily disable these to see if it helps.
7. Reset Printer Network Settings: Since you mentioned that you've done a factory reset on the printer, try resetting the network settings as well. This can clear any previous network configurations that might be causing issues.
8. Firmware Update: Check if there is a firmware update available for your HP Officejet Pro 9018. Sometimes, updating the firmware can resolve connectivity problems.
9. HP Smart App: When using the HP Smart App, make sure your smartphone or tablet is connected to the same Wi-Fi network you want the printer to connect to. The app may not discover the printer if it's on a different network.
10. Manual Setup: If all else fails, you can try setting up the printer manually. Use the printer's control panel to enter your Wi-Fi network details. Refer to the printer's manual for specific instructions on how to do this.
• If still the same uninstall and reinstall the HP Smart app

• Refer this document.  Troubleshoot a Wi-Fi connection to an HP printer

  HP printer setup (HP Smart app)

I hope this helps.

Take care and have a good day.

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HP Support 

I am an HP Employee.

[Ciambell3]

Hello,

I've the same problem.

When I go to the printers IP address and go to ‘connect to web services’ it gets stuck and never connects.

It gone in loop. I leaved web page 20 minutes without any result. I followed your guide but it not helped. Thanks.