Nothing in your help docs helps!

[samkiel]

nothing from your help support, forum, or FAQ's helps with getting my printer to recognize my network - EVEN THOUGH IT IS CONNECTED!

[Dragon-Fur]

@samkiel 

Welcome to the HP Community --

In combination, "help support, forum, and FAQs" is a massive amount of data to have filtered and checked.

Kudos for persistence in the face of overwhelming mountains of data.

How can we help?

Following is meant as review, perhaps something new (or previously left aside), and possibly a hint of another way to look at the problem.

Review

Printer Specifications for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer ...

Section:  Connectivity

The following table contains connectivity options.

Model	Wireless	Wired (Ethernet)	USB
HP Officejet 6600 e-All-in-One Printer - H711a	Yes	No	Yes
HP Officejet 6700 Premium e-All-in-One Printer - H711n	Yes	Yes	Yes

User Guide  > Troubleshooting - Network - Starting on Page 117

Wireless? 

Make sure the printer is connected to the SSID named network for 2.4GHz.

The printer has not changed in all the years since it was new.

The world around it has changed.

Perhaps the printer's network radio is broken (rare, even in an older printer), your network configuration does not support the printer, or perhaps there is another network related issue. 

It's also possible that everything is perfect (rare) and the printer is in some kind of fugue state where it can not actually completely connect to the network.  IF this were the case, then true - nothing short of a semi-full reset will help.  Only HP people can provide this information in the Community -- What?  While not secret, the method is potentially damaging -- only agents can provide instructions.  I am not "HP people".

If not tried, consider connecting the printer using Ethernet -- this method is generally more stable.  True, the router must still be configured correctly to support the printer.

Some of what you could do is (as you know) related to your Operating System / version. 

For example, 

If the printer "IS CONNECTED!" but it is not responding,

If you are running Windows,

(then)

There are connection type options that can help stabilize a Wireless connection:  TCP/IP and Manual / Static IP

Not necessarily related to the Operating System,

The type of network and the network configuration are important.

If - for example - you are running a Mesh network, the printer may never connect to it.

One of the many articles on the 'net...

Easy to read – Explains some of the difficulties using Mesh network (Printers)

Tech Q&A: Fixing wireless printing on a mesh Wi-Fi network

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is old, weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

 EWS_9025_Network_IPv4_Configuration_3

EWS_9025_Network_Wireless_IPv4_Advanced_2

SSID_Dual_Band_Example_16

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP Officejet 6700 Premium e-All-in-One Printer series - H711  

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