Office Jet Pro 9015 does not print with a wireless wireless from my MacAir

[CJR3]

I connected my Apple devices via wireless to my new HP Office Jet Pro 9015.  I cannot get the printer to print requests on my MacBook Air using Mac OS Catalina (10.15.77).  My IPhone and IPad work with the new printer.

[TEJ1602]

@CJR3, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Keep me posted for further assistance.

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