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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 9015e All-in-One Printer
Microsoft Windows 10 (64-bit)

The network went down and the Office Jet Pro 9015e won't attached to the network now.  I've been thru all the ways to attach it again as a printer for my PC but they all fail.  Ideas?

1 REPLY 1
HP Recommended

Hi @Snflower ,

 

Welcome to the HP Support Community.

 

I understand that you are getting wireless connectivity issues on your printer, I am glad to assist you.

 

To restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup).

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Use the Wireless Setup Wizard or Wi-Fi Protected Setup from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

Nal_NR-
HP Community Moderator



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