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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
HP OfficeJet Pro 9018 All-in-One Printer

I have followed all the suggestions by virtual assistance and ran scan doc.  Nothing works.  Internet password and router has not changed.  Internet light is not illuminated.  Need technical support asap

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HP Recommended

the suggestions in the link did not work.  Need to speak to someone ASAP

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