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‎10-14-2020 12:22 PM - edited ‎10-14-2020 12:23 PM

HP Recommended
Product: iphone 11max pro
Operating System: macOS 10.15 Catalina

I cannot get my printer to connect to wireless because it asks for a Wep key and all routers today require wpa2 keys.  Does anyone know how to update printers wifi to wpa2?  I inherited the printer, but need to be able to print from apple 11maxpro phone. I can hardwire to printer from laptop, but I want the wireless to work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2020 03:29 PM

HP Recommended

Hi,

Older printers support older technologies, the printer was introduced in the early 2000s and is more limited.

 

The printer supports WPA (Not WPA2) or WEP security only, not any newer and more secured standards, see page 41 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c00235090

 

You may change your router settings to a supported security option, or connect the printer to the router with a cable.

 

You may print to the printer using the HP Smart app which supports it:

https://support.hp.com/us-en/document/c03722645

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-14-2020 03:29 PM

HP Recommended

Hi,

Older printers support older technologies, the printer was introduced in the early 2000s and is more limited.

 

The printer supports WPA (Not WPA2) or WEP security only, not any newer and more secured standards, see page 41 of its user guide:

http://h10032.www1.hp.com/ctg/Manual/c00235090

 

You may change your router settings to a supported security option, or connect the printer to the router with a cable.

 

You may print to the printer using the HP Smart app which supports it:

https://support.hp.com/us-en/document/c03722645

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-17-2020 05:35 AM

HP Recommended

Thanks. Guess my printer is just too old. It was a gift. I’ll just print using usb connector to computer. 

Was this reply helpful? Yes No
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