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‎09-27-2020 11:45 AM

HP Recommended
Product: OfficeJet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

The Wireless Printing was working fine until recently. One issue is that the printer cannot connect to Router through Wifi. Connection failed. If I use cable to connect it to Router, printing worked. If I connect to Guest Wifi, the printer could connect to Router. Another issue is that when I tried to install the printer assistant tool, I cannot connect the printer to my computer through wireless.

Category:
3 REPLIES 3

‎09-27-2020 08:41 PM

HP Recommended

Hi,

Could you please clarify your router brand and model?



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‎09-29-2020 11:47 AM

HP Recommended

Thank you for your reply.

I have solved this by disable the "Self-organizing network" in the Wi-Fi settings.

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‎09-29-2020 11:53 AM

HP Recommended

Could imagine that, expected it would be a Verizon FIOS router, just wanted to ensure first.



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