• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-24-2020 04:38 PM - last edited on ‎07-14-2021 03:46 PM by Moderator

HP Recommended
Product: OfficeJet Pro 8730
Operating System: macOS 10.15 Catalina

I had this same issue maybe three years ago and got it solved with support. But now I'm out of warranty and it's happening again. Issue is not with my computer, as it happens with anyone who tries to add my printer on a Mac.

 

Here's what happens: When you add my printer to your computer, it appears as something like "OfficeJet Pro 8730 [3CDC00] (7213)". Those last four numbers change every day. For example, when I added the printer yesterday, it was "...8730 [3CDC00] (8903)". I tried to print something just now, and my computer couldn't connect to the printer (since the "8903" name no longer exists on the network). I had to remove it from my printer preferences then re-add the printer with the new four-digit number string that is now showing up.

 

I have to do this every day. Last time, it took tech support about an hour to come up with a fix that got the printer to stop adding those four random numbers at the end each time. But now the problem is back. Can anyone help?

Category:
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.