OfficeJet Pro 9019 no internet connection for instant ink

[Pipster68]

I can't get internet connection on my printer to link to my instant ink account. I have a wireless connection and have restored to factory settings. The printout on my connection page shows I am connected to the internet, but on my HP Smart App says I am not and HP instant ink is disabled. How do I connect and enable my instant ink account?

[TEJ1602]

@Pipster68, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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