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Locked

‎03-27-2021 08:34 AM

HP Recommended
Product: Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Instant ink show "can't connect the printer, try later", but printer is connected to wi-fi.

I also have problem with paying.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-30-2021 09:19 AM

HP Recommended

@Frency385, Welcome to the HP Support Community!

 

I understand you are not able to print. Restart the wireless router, the printer, and the PC

Check if the printer is connected to the internet.

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-30-2021 09:19 AM

HP Recommended

@Frency385, Welcome to the HP Support Community!

 

I understand you are not able to print. Restart the wireless router, the printer, and the PC

Check if the printer is connected to the internet.

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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