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‎09-09-2024 10:25 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 11

Got an updated modem that my printer will not connect to.  Have been advised to reset the printer to default/factory settings but do not know how to do that.  

Category:
1 REPLY 1

‎09-09-2024 11:23 AM

HP Recommended

General help for new modem but try the reset stuff below
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.


Click here for network setup using HP Smart but in a different language

You may need to do a factory reset
https://www.webcartridge.co.uk/blog/how-to-reset-the-hp-officejet-pro-8600-and-8610-printers

The secret menu video if the above does not work. Please read the comments first!!
https://www.youtube.com/watch?v=nDCSPwlQMPU

Video showing Wi-Fi connect. Step 2 uses the pushbutton WPS method
https://www.youtube.com/watch?v=yYlg0gCuzcU
WPS push button network connect is also documented on page 226 of User Manual


Full feature software (8600 e pro N911n)
https://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/Full_Webpack-1312_1-OJ8600_Full_Webpa...


The 8610 series of printers use only the 2.4ghz band

8600 series (not pro)
https://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/Full_Webpack-116_1-Full_Webpack.exe


DeskJet Reference Pro Pro-Plus 911a
8625e May 2022
Chip replacement video click here

Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.

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