Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

Officejet Pro 8610 connects to Wireless LAN but not to internet

HP Recommended
HP Officejet Pro 8610
macOS 10.15 Catalina

Recently my HP Officejet Pro 8610  stopped communicating with Instant Ink. I use an Amplifi HD router, and the printer no longer shows up on the device list of the router, though it used to. However, it's still connected to my Wireless LAN, and I can still print wirelessly.  But only after manually clearing a screen that reads: "! HP Instant Ink: Connect Printer to update HP Instant Ink Status." When I press OK, it prints. However, the queue is now easily backed up since the screen must be manually cleared and I and other users are often in other rooms of the house.


When I try to connect, I'm told Web Services are not enabled. After accepting the terms of use, the printer attempts to connect, and then reports "! No Internet Connection" and tells me to turn the printer off and on, check proxy server, or contact administrator. I've tried turning it off and on, I don't use a proxy server, and this is a home network. 

I've tried a factory reset. I've reconnected to the network both manually and using WPS. The printer last synced with Instant Ink on Feb 1. I don't know of anything that changed before or after that date.


Any solutions or suggestions?

HP Support Agent
HP Support Agent
11,023 10,993 807 904
Message 2 of 2
Flag Post
HP Recommended

Hi @printpdx.


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation