Officejet Pro 8625 not working with new Windows 11 PC

[boongie]

I recently purchased a Lenovo notebook computer running Windows 11. When I first loaded the drivers for my HP Officejet Pro 8625 the printing function was working fine. Today, it stopped printing wirelessly from the computer. I tried to open the HP Print and Scan Doctor but it will not download. I have reset my modem, router, computer, and printer. Oddly, when I ask to print out test pages the computer is able to communicate with the printer. I am about to delete the HP drivers and reload. Any help please?

[Sneha_01]

Hi @boongie 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating situation. Since you've already reset your devices, here are some additional steps you can take to troubleshoot your HP Officejet Pro 8625 with your new Windows 11 PC:

1. Reinstall the Printer Drivers:

• Uninstall the existing HP printer drivers:
  • Go to Settings > Devices > Printers & Scanners.
  • Find your printer, select it, and click Remove device.
• Download the latest drivers from the HP Support website specifically for Windows 11. Install the drivers and try printing again.

2. Check Network Connection:

• Ensure your printer is still connected to the same Wi-Fi network as your computer.
• Print a network configuration page from the printer to verify the connection.

3. Use the HP Smart App:

• Download the HP Smart app from the Microsoft Store. This can help manage printer settings and might simplify the connection process.

4. Set Printer as Default:

• Make sure your HP Officejet Pro 8625 is set as the default printer:
  • Go to Settings > Devices > Printers & Scanners and select your printer as the default.

5. Check Windows Update:

• Ensure that your Windows 11 system is fully updated, as updates can sometimes fix compatibility issues.

6. Disable Firewall/Antivirus Temporarily:

• Sometimes, firewall settings can block printer communication. Temporarily disable your firewall or antivirus software to see if that resolves the issue.

7. Run Windows Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters. Run the Printer troubleshooter to see if it identifies and fixes any issues.

8. Restart Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Find Print Spooler, right-click, and select Restart.

9. Test Printing from Another Application:

• Try printing from a different application (e.g., Notepad or Word) to see if the issue is specific to a certain program.

10. Check for HP Print and Scan Doctor:

• If you're having trouble downloading it, try accessing it from a different browser or ensure your internet connection is stable. Alternatively, you can download it from another computer and transfer it via USB.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support