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‎12-22-2020 04:30 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I recent switched ISPs, and cannot get my printer to connect to my new network. I previously was using it plugged in to my old router, but the new one is in a different room so I have to use WiFi. However, using both WPS and the password, it won’t work. I’ve tried unplugging / resetting everything, several times, but it hasn’t fixed it. The error page that printed says the MAC filtering failed, but the router up is set to not filter, which I confirmed by looking at the settings myself and by calling the ISP for help. Other help pages have suggested it’s because the new routers are dual band. I really need my printer to work again, please help. Thanks!

Category:
3 people had the same question
1 REPLY 1

‎12-27-2020 12:26 PM

HP Recommended

@Turtlegir1

 

I reviewed your post and I understand that you are facing issues connecting the printer to the new router.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-officejet-pro-8600-premium-e-all-in-one-printer-series-n911/...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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