OfficejetPro 8600 won't connect to network after router change

[kaygey]

I changed routers and now I cannot connect my printer to the network.  The test results indicate the printer is unable to connect to the router and suggest enabling MAC address filtering.  I have done that but it doesn't help.  I've recycled my router and printer - doesn't help.  I've turned off VPN on the network...doesn't work.

HELP!!!

[Nal_NR]

Hi @kaygey,

Welcome to the HP Support Community. 

I understand that you are I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Meanwhile, perform the steps from this document and see how it goes.

Update the firmware on an HP printer | HP® Customer Support

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[kaygey]

I updated the drivers - that didn't work.   I followed the steps in the referenced document before I reached out here. 

My wireless network test resutls say "Your HP printer is unable to connect to your wireless router.  MAC address filtering may be enabled on your wireless router which....".  However,  MAX filtering is enabled on my network and it still doesn't work and generates the same message in my wireless network test.

How do I " make sure, your printer and your device are on the same network as 2.4GHZ only."?  Especially since I can't connect the printer to the router.

[Nal_NR]

Hi @kaygey,

Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings and see how it goes. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!