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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
deverilin
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Message 1 of 6
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PC dont see the printer

HP Recommended
Descjet 2630
Microsoft Windows 10 (64-bit)

Hello
Windows 10 app dont find my printer, but test print is working and I can print without app. I cant use scan and all of others abillities.

What I have to do?
P.S. The printer worked fine, but after reinstalling windows it stopped working. More than that phone app dont find it too.

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The_Fossette
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Message 2 of 6
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@deverilin

 

I reviewed your post and I understand that you are facing issues printing from your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you root uninstall the printer and then reinstall and check whether the issue is resolved.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

deverilin
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I followed the insruction but printer still not found

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The_Fossette
HP Support Agent
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@deverilin

 

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

deverilin
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This program doesnt find it too
I print network configuration using the button on it. It  says here that the network is connected and the name of my wifi.

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The_Fossette
HP Support Agent
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@deverilin

 

I recommend you restore the network defaults and then connect the printer to your wireless network again and check if it helps.

 

Here is how you can restore the network defaults.

 

Press and hold the Wireless button and the Cancel button from the printer control panel together for five seconds

 

Let me know how it goes.

 

Cheers!

The_Fossette
I am an HP Employee

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