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PRINTER CAN'T FIND WIFI

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I have the envy 5660 printer and it can't locate my wifi.

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I have the HP 5530 printer. After I got a new Mac the HP printer can't connect to my wireless router. I have tried the Wireless Setup Wizard. 

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@NOTHAPPY13, Welcome to the HP Support Community!

 

Is the printer able to detect other nearby networks?

 

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

If the issue persists, print a wireless test report on the printer and check if any of the test failed.

  1. On the printer control panel, touch the Wireless icon (), and then touch the Settings icon ().

  2. Touch Print Reports, and then touch Wireless Test Report.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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