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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
JPK59
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PRINTER DOESN'T PRINT AFTER NETWORK RESTORE FROM HURRICANE IDA

HP Recommended
COMPUTER HAS NO BRAND
Microsoft Windows 10 (64-bit)

MY HP OFFICE JET PRO 8600 PLUS HAVE NO PROBLEM ON WIRELESS PRINT AND HP SMART. AFTER HURRICANE IDA DESTROYED THE INTERNET, I HAVE NO SERVICE FOR ABOUT A WEEK. INTERNET WAS FIXED. I TRIED TO PRINT MY EMAIL BILL.. IT DIDN'T WORKED. SO I HAVE TO REBOOT ALL THE ROUTER, MODEM AND CABLE. ALSO I REBOOT MY COMPUTER AND PRINTER. THEN IT WAS WORKING. IN FEW HOURS LATER INTERNET WENT DOWN AGAIN AND WAS OUT OF SERVICE FOR FOUR DAYS. AFTER THEY FIXED AGAIN. I TRIED TO PRINT WITH WIRELESS IN MY COMPUTER AND ANDRIOD PHONE WITH HP SMART AND BOTH  DIDN'T WORKED.  HOWEVER MY SMALL LAPTOP WITH WINDOW 10 AND APPLE IPAD ARE PRINTING  IN WIRELESS INTERNET. THIS IS A KIND OF STRANGE. ANY IDEA?   I NEED HELP.

THANK YOU

JOOE KLEINPETER

1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 849
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@JPK59

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Once done, connect the printer to the Wi-Fi: .On the printer control panel, touch (right arrow), touch Setup, and then touch Network. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Betty0610
HP Support Agent
HP Support Agent
17,706 17,688 983 849
Message 2 of 2
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HP Recommended

@JPK59

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

 

Once done, connect the printer to the Wi-Fi: .On the printer control panel, touch (right arrow), touch Setup, and then touch Network. Touch Wireless, touch Wireless Setup Wizard, and then touch OK. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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