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Locked

‎02-19-2021 01:04 PM

HP Recommended
Product: MFP M277dw
Operating System: Microsoft Windows 10 (64-bit)

WE use two printers, the other is a ColorJet Pro 400.

WE can access both regularly. on or sleeping, sometimes not.

Wireless connection is via the wireless router., the 400 is usually first to be seen, printed.

How can I fix the sometimes sleeping not reawakening problem?

I need to keep the wired connection for scan functions.

 

Category:
1 REPLY 1

‎02-23-2021 03:33 PM

HP Recommended

@tlfmd541

 

I reviewed your post and I understand that the printer is not waking from sleep.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the printer firmware following the steps in the below article and check whether the issue is resolved.

 

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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