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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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Phone calls are coming in as fax Never had this problem before, still using same printer and phone

HP Recommended
office jet 4630 all in one printer
Microsoft Windows 10 (64-bit)

Phone calls are coming in as fax, Never had this problem before and have not changed any connections

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@ray144, Welcome to the HP Support Community!


Are you using a dedicated fax line or a shared line?


Let us try these steps:


On the printer, run a fax test

Go to Fax > Tools > Run fax test

Check if any of the tests failed.


Also, make sure the connections are proper as shown in this document.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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