Photosmart 5520 Can't Find My Wireless Network

[dlearner]

After moving to a new apartment I'm having trouble connecting my printer to my new wireless network.  I haven't had trouble connecting anything else to my new network.

When I use the Wireless Setup Wizard it does find wireless networks, but it does not find mine.  I've tried selecting "Enter New Network Name" and entering my wireless name+password manually, but after it spends a few seconds on a "Now attempting network connection screen" I get a "Connection Failed" screen that says "Cannot connect to network"

For what it's worth, I've tried turning my printer off and back on again and unplugging it then plugging it back in.  I've done the same to my router.

[KrazyToad]

@dlearner

Welcome to HP Support Community

I would like to help

This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz

If the wireless router uses Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Please check these details and keep me posted

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.