• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-28-2021 10:30 AM - edited ‎02-28-2021 10:41 AM

HP Recommended
Product: HP Photosmart 7520 series
Operating System: Microsoft Windows 10 (64-bit)

Hi, 
Im having problems trying to enable the web services on printer. Shows the error "cannot connect to web services"

What i've already done... 

 

- Update printer firmware to version ELM1CN1607AR

- Restart pc, printer and router

- Tried turn on Web Services from the EWS
- Factory restore printer configs

 

Can you help me resolving this issue plz? 

 

Regards, 
Hugo

Category:
1 person had the same question
3 REPLIES 3

‎02-28-2021 12:18 PM

HP Recommended

@hugo_figueiredo 

 

From my memory, at one point HP removed this function from Photosmart 7520 printers then HP released new firmware to add it back.

 

Please try the following way

          https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Photosmart-7520-cannot-connect-to-webservices/...

 

or

 

     https://support.hp.com/au-en/document/c05337026

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-28-2021 12:29 PM

HP Recommended

Hi Banhien, 

Thanks for the replay. 

I've tried everthing described on https://support.hp.com/au-en/document/c05337026 and i think the firmware that i have installed on the printer is the most recent (ELM1CN1607AR). At least according to the HP website:
https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-7520-e-all-in-one-printer-series/5199...

 

I dont know more what to try 😅

I Appreciate your time and effort.

 

Regards, 
Hugo

Was this reply helpful? Yes No

‎03-04-2021 03:03 AM

HP Recommended

@Banhien 

 

Do you have any more tips on this subject? 

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.