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Common problems for Connectivity Issues
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MRW85
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Photosmart 7525 "cycles" every so often but only when WiFi is enabled

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HP Photosmart 7525
macOS 10.15 Catalina

I've done the power it off, wait 3 min, hold down the power button, make sure it's plugged into the wall outlet (and not a strip or equivalent)

 

I'm on the latest firmware.

 

I've reset the printer to factory defaults.

 

When WiFi is one it will "cycle" (not sure what to call it, but the screen pops back on, the carriage moves a bit like it just powered up)  I did recently change my WiFi network to an updated Netgear NIGHTHAWK RAX75 so I'm assuming it's something to do with the WiFi "pinging" the printer?  it's on 2.4g.  I saw this is some archived threads but there was no resolution (short of returning the printer or keeping WiFi off)

 

I'm wondering if there was a fix or something I can look at on my WiFi setup that is causing the printer to do this?

 

5 REPLIES 5
Jay_G24
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Hi @MRW85,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

You may also, restore the network and connect the printer again, refer - No Connection after Router or Wi-Fi Settings Change

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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MRW85
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I had done all three actions you suggested already and detailed that in my original email. Any other thoughts. I’ve taken to keeping the print off WiFi and it does not cycle so it’s something to do with my Wifi. 

 

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Jay_G24
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Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

Let me know if this helps!

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MRW85
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OK... here's what I did.  NOTE:  menu items differ slightly from instructions

 

Original Instructions--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

What I did ---> same

 

Original Instructions--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

What I did ---> same

 

Original Instructions--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

What I did ---> same

 

The above menu path does not exist for my printer... below is what I did to "hopefully" accomplish the same thing

Original Instructions --->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

What I did ---> [Network]  ---> [Networking] ---> [Network Protocols] --> [Enable IPv4 only] ---> Apply

 

The next menu path does not exist on my printer... below is what I did to "hopefully" accomplish the same thing

Original Instructions --->go to wireless ---> wireless 802.11---> select manual ip ---> apply

What I did ---> [Networking] ---> [Network Address (IP)] ---> [Manual IP] ---> [Suggest a New Manual IP Address]  took suggestions... looked fine

 

Original Instructions --->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

What I did ---> Selected [Manual DNS Server] ---> 8.8.8.8  for Preferred DNS Server & 8.8.4.4 for Alternate DNS Server---> [Apply]

 

Original Instructions --->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

What I did ---> Selected [Settings] Tab ---> [Power Management] ---> [Energy Save Mode] ---> [After 15 minutes]

 

Unfortunately, it did NOT fix the issue.

 

Keeping the state/results from the steps above I then did the following within the EWS:

--->[Network] ---> HP Wireless Direct] ---> [Status] ---> [Edit Settings] ---> Set [HP Wirelss Direct Status] to [Off] ---> [Apply]

--->[Network] ---> [Networking] ---> [Host Name] ---> Changed It ---> [Apply]

--->[Web Services] ---> [Web Services Settings] ---> [ePrint] ---> [Turn Off ePrint]

 

Things are now WORKING!!!!  I don't know exactly what the fix was... some combination of the steps above has.

 

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Jay_G24
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I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

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