Previously used the HP cartridge service. Discontinued this past month due to terrible service.

[Greg4529]

So now, no longer using HP instant ink service,  printer is connected (WiFi wireless), prints in que, but will not print due to printer stating - "Cartridge cannot be used until printer is enrolled in HP Instant Ink".     Both cartridges are HP cartridges.

How do I get my printer back?

Thanks

[Raj_05 · Accepted solution]

Hi @Greg4529,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To get your HP ENVY Photo 7858 All-in-One Printer back to printing without the HP Instant Ink service, you'll need to resolve the cartridge enrollment issue. Here's what you can do.

Remove Instant Ink Cartridges:

• Instant Ink cartridges (used while enrolled in the subscription) are tied to the service and won't work once you cancel. Replace these cartridges with regular HP cartridges (non-Instant Ink) bought from a store.

Power Cycle the Printer:

• Turn off your printer.
• Unplug it from the power source for 60 seconds.
• Plug it back in and turn it on.

Check Cartridge Compatibility:

• Ensure that the cartridges you're using are standard, non-Instant Ink HP cartridges compatible with the HP ENVY Photo 7858.

Reset Printer’s Network Settings (optional if needed):

• Resetting the printer’s network settings can sometimes help re-establish a fresh connection.
• Go to the printer’s Setup menu, navigate to Network Settings, and reset the network.

Uninstall/Reinstall Printer Drivers:

• On your computer, uninstall the current printer drivers/software.
• Reinstall the latest HP drivers for your printer from HP’s website.
• Make sure the new drivers are for the non-Instant Ink version of the printer.

Update Printer Firmware:

• Sometimes updating the printer’s firmware can help resolve issues.
• Check for updates via the printer’s menu or by downloading the latest firmware from the HP support page.

Note:

If the printer is still showing the error after trying the steps above, you can also perform a factory reset on the printer:

• Go to Setup on the printer display.
• Navigate to Printer Maintenance > Restore Defaults

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support