Primter offline

[CurtA]

Every time I downoload an update for my printer, it goes offline and I have to uninstall & reinstall the printer.  What can I do to prevent this other than never downlaiding the update?

[Betty0610]

@CurtA

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions.

Once done, connect the Printer back to the Wi-Fi: 1. On the printer control panel display, from the Home screen, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[CurtA]

I guess I didn't word my question properly. I know how to get my printer back online once it's offline. The problem is that every time I install a firmware update, the printer goes offline and I don't realize it until I go to print something then have to jump through all these hoops in order to get it back online. I guess my question really is is there a way to prevent this from happening in the first place. Perhaps on YOUR end.

[Betty0610]

I did understand. You can try the steps given and check if the issue occurs again.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!