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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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Primter offline

HP Recommended
OfficeJet 5250
Microsoft Windows 10 (64-bit)

Every time I downoload an update for my printer, it goes offline and I have to uninstall & reinstall the printer.  What can I do to prevent this other than never downlaiding the update?

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@CurtA

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions.

 

Once done, connect the Printer back to the Wi-Fi: 1. On the printer control panel display, from the Home screen, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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I guess I didn't word my question properly. I know how to get my printer back online once it's offline. The problem is that every time I install a firmware update, the printer goes offline and I don't realize it until I go to print something then have to jump through all these hoops in order to get it back online. I guess my question really is is there a way to prevent this from happening in the first place. Perhaps on YOUR end.

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HP Support Agent
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I did understand. You can try the steps given and check if the issue occurs again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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