Print app error message

[Kelly145]

I use my scanner via the apps icon.  It says I need to update my apps but when I try to I get a message saying the list of print apps on this printer could not be updates. Try again later.  I've been trying again later for a month.  I don't know what to do!  Help

[Echo_Lake]

@Kelly145

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the app error message?
• Are you able to scan from the printer scanner bed?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Kelly145]

Hello

The serial number is CN7AEBW1H6.  I don't use the scan button but the apps button to scan documents to email.  Error message below.  Please help.  Thanks 

[Echo_Lake]

@Kelly145

Thank you for posting back. 

I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle. 

And, also Update the printer firmware:

• Click here to download and install the latest printer firmware from your PC.
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.
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