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‎09-30-2024 09:06 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

My HP 8710 which has operated well for several years suddenly stopped working and give a "printer offline" message. Both computer and printer are connected to same network and WiFi is connected with both devices. Have turned on/off computer and printer and router several times. Have deleted and reinstalled driver on computer. Still shows same message. Any advice would be appreciated. Thanks

Category:
1 REPLY 1

‎10-01-2024 01:44 PM

HP Recommended

Hi @Mark70racer 

 

Welcome to the HP support community.


I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please try the stepos from this link, Click HERE

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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