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‎12-20-2021 06:12 AM

HP Recommended
Product: PRINTER ENVY 5536
Operating System: Microsoft Windows 10 (64-bit)

My printer has been connected to my wi-fi without problem for years. One day it lost the connection and now it is not able to detect that wi-fi. Of course the wi-fi is working properly because other devices like PC, phone, TV,... are connected to it. On the other hand the printer is able to detect several wi-fi signals in the building but not my signal (of course there is not a problem of distance). I have made reset of the router and go back to initial conditions for the printer. But everything have not solve the problem. Is it possible to make a "strong" hardware reset of the printer? I don't find anything about that in manuals. Please, some help!!! Thanks a lot.

Category:
1 REPLY 1

‎12-23-2021 09:05 PM - edited ‎12-23-2021 09:09 PM

HP Recommended

@anton_luc

 

Welcome to the HP support community.

 

I understand that you are getting Wireless connectivity issues on the printer and you want to reset the printer, I am glad to assist you.

You might have to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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