Printer Password Reset

[tullydog]

Help!  I purchased a slightly used LaserJet Pro printer which appears to have a Password lock on it so I am unable to connect wirelessly.  I've gone to every suggested menu option, but the printer always asks for the password, which I do not have.  How do I return the printer to factory default settings?  Or how do I reset the HP Printer Password?  There was another question with the same issue on this page and the HP employee sent them a private message to resolve.  Please, HP Support, I need help with this.  Otherwise, my printer is working hard-wired to USB connection.  Thank you.  

[Nal_NR]

Hi @tullydog,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a NAND Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. -

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