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Common problems for Connectivity Issues
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HP Recommended
HP LaserJet Pro 300 color MFP M375nw
Microsoft Windows 11

Hey,

 

My modem/router recently went out and when I replaced it I could not get my printer back online. I assume that the driver (it's an 2011 model) was not comparable to the new tech. However, I also purchase a cable to connect it directly to my laptop and that failed as well.

 

How can I get this thing back online?

 

Regards,

 

Kpens

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