cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Maria1229
New member
1 0 0 0
Message 1 of 2
45
Flag Post

Printer Says IP Address Not Applicable

HP Recommended
Photosmart 7525
macOS 10.15 Catalina

When my printer tries to connect to my wifi an error message pops up. I then print out that statistics of my printer at wifi is working but IP Address is not applicable so it doesn’t connect to my wifi. Please help!!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,224 10,197 715 812
Message 2 of 2
Flag Post
HP Recommended

Hi @Maria1229,

 

I'd like to help!

 

To better assist you - 

  • Are you trying to connect your printer to your home network,public network or without a router?
  • What is the status of the wireless light on the printer, steady or blinking?
  •  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
  • What is the error your receiving?

Try the below suggestions-

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation