• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Samsung Xpress SL-M2875DW Laser Multifunction Printer
iOS

My Samsung XPress SL-M2875DW printer has in Menu a Network option, WiFi is On, yet because there's no touchpad I can't enter a router password to connect my printer to the nearby Asus router.  Without such connection, I cannot enable AirPrint and as a result my iPhone 11, now  running iOS  17,5,1,  cannot find any AirPrint printer.  My Samsung Printer is on the "AirPrint compatible list.".

3 REPLIES 3
HP Recommended

Click here for network setup using HP Smart but in a different language

You may need to reset the printer: video here


network connect video


Simple push button or WPS setup is described on page 168 of Users Manual


Printer can run at 2.4ghz and possibly at 5ghz. I mention possibly because I read there are problems at 5ghz. Make the printer use only the 2.4ghz band. At the printers control panel look for the option to select 2.4, 5ghz or "auto" and select 2.4. If the printer does not have those options then you will have to log into the modem and rename one of the bands.

Printer Reference 2875

Let me know if there is a problem.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you for answering.  HP no longer servicing so I rely on this Community. My printer has no options for ghZ bands. Three weeks ago, With help of an Apple tech support we tried to use WPS. I would hold a button on router but didn’t resolve. The thing is, I have a blue light on the pruner, below the small rectangle message window,  indicating a good Wireless connection and the Status light adjacent to it is solid yellow, not blinking.. and, under “Network” on Control Panel”, WiFi Direct is “connected”.  I’m reluctant to do anything with my modem other than reboot it.  What else should I be doing in this situation. I hope you are able to respond, you posted only response to my original post. Thank you, again 

HP Recommended

If you have WiFi Direct enabled then the printer does not use the modem

Every device will communicate directly to the printer and each device (up to maximum of 3) must be on the same band.  If your iPhone is on the 5ghz band and the wifi direct of the printer is on the 2.4ghz band you will not be able to print.

 

Reference page 192 of Samsung guide

• After setting up Wi-Fi Direct from the printer, refer to the user manual of the mobile device you are using to set its Wi-Fi Direct.
• After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your smartphone.

 

page 196 shows how to download the Samsung mobile Print app

 

I really recommend you connect the printer to the modem and not use WiFi direct unless you can get all devices to use thes same wifi band.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.