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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
SZ1007
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Printer and Laptop do not communicate. Print jobs do not get sent to print queue

HP Recommended
HP OfficeJet 3830 All In One
Microsoft Windows 10 (64-bit)

Printer stopped printing after rollback to Windows 10 from Windows 11 and/or cancellation of HP Instant Ink subscription

Have uninstalled/re-installed printer multiple times

Have stopped/restarted spooler

Have re-installed driver

Have re-installed Windows 10 twice - did not fix problem

Printer and PC ARE on the same network

Have worked extensively with Microsoft Tech Support -they were unable to solve issue - suggested contact HP

Printer will print internal docs such as Diag Page, Config Page, Alignment page but will NOT print any job originating from PC -     not even test page.

Printer is online

Microsoft troubleshooter finds no issues.

HP Print and Scan Doctor does not fix problem

Printer is set to "Default"

 

Print jobs submitted from PC never make it to the print queue

 

3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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@SZ1007, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to print. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Do you get any errors while trying to print?

If you have canceled the Instant Ink enrollment, make sure you are using regular HP ink cartridges to print.

Instant Ink cartridges will not work.

 

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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SZ1007
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Kumar 0307

I have done everything you mentioned in your message. "Store bought" Ink cartridges (Manufactured by HP) have been installed. HP Cartridges acquired while I was enrolled in Instant Ink have all been returned in the shipping envelopes HP provided.

The printer copy function works. The printer prints it's own diag page, config page, so It's not a printer hardware issue.

Having spent hours on the phone with Microsoft tech support we have concluded it's a communication issue between laptop and printer. 

In addition to removing/re-adding printer multiple times, re-installing driver multiple times, stopping /restarting spooler service multiple times, running troubleshooter multiple times (it always came back with "no issue found"), using HP Smart and HP Print and Scan Doctor to try to diagnose, I have also re-installed Windows 10 twice. 

As I said earlier, print jobs never make it to the Print Queue.

 

By the way, since I had something that needed to be printed urgently I bought a 2700 series Deskjet. It will print Microsoft Word, Excel docs but will not print PDFs, so it has issues of  its own 

 

By the way

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Kumar0307
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@SZ1007

 

Thank you for the detailed response. Is the printer connected wirelessly to the computer?

 

If yes, install the printer using the TCP/IP port:

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing. Do not use any HP apps, open the File > Print

Also, about the deskjet 2700 printer, if it is able to print other documents fine, the issue could be with the Adobe reader app.

Check for updates or reinstall the app.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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