Printer blocked

[Dharpur]

Following restart HP Officejet 5230 screen shows: Cartridge cannot be used until printer is enrolled.

There is no internet connection light. There is no menu option.

HP Instant Ink contract shows that account is active and paid up but printer offline. The printer is 5 years old and out of warranty but has worked faultlessly until now.

Is there a way to reset so this can be re-attached to network at restart or is this a throw away and buy another one.

[A_Gayathri]

Hi @Dharpur,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.