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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
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‎01-28-2023 08:28 AM

HP Recommended

My printer is connected to my new EERO mesh router network so is my computer. HP Smart cannot find the printer to finish setup. It worked fine before I installed the EEROs. Also from the computer network ICON the printer won't pair or connect

1 REPLY 1

‎01-28-2023 09:58 AM

HP Recommended

@Frank2691 

 

What is your printer ? Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Your printer now can see 1.4GHz SSID and allow you to connect.

 

Regards.

 

BH
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