Printer can’t connect to my phone

[Lynne-1975]

I got a new router from Verizon. It has a different user name and passcode. I can’t get my phone to connect to print. Thank you

[Kuroi_Kenshi]

Hi @Lynne-1975,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[Lynne-1975]

My printer is Photo Envy 7855. I’ve been trying to get it to connect for 45 min and can’t. My WiFi router has been changed recently with a new name and password. Please help!! Thank you.

[Lynne-1975]

Please connect me to an agent

[Kuroi_Kenshi]

Hi @Lynne-1975,

Thank you for the response.

I'd be glad to help you out.

Try these steps:

Printers with a touchscreen control panel:

• Open the Setup, Network, or Wireless settings menu on your printer.
• Select Wireless Setup Wizard.
• Follow the instructions to select your new network name and enter the updated password.

Printers without a touchscreen control panel:

• Press and hold the Wireless button on your printer for five seconds or until the wireless light starts to flash.
• Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on your router until the connection process begins.
• The printer wireless light stops flashing when the connection completes.

Using HP Smart app:

• Install the HP Smart app on your phone: Download it from the App Store for iOS or Google Play Store for Android.
• Follow the app instructions to reconnect your printer to the new network.

Generate a new WPS PIN:

• Restart your printer setup process and get a new PIN.
• Go through the printer setup again using the new PIN.

• Avoid connecting the printer to an open or public network for security reasons.
• Ensure your printer and devices are within range of the Wi-Fi router signal to prevent connection issues.
• Restart your printer and mobile device to clear possible error conditions.

For more detailed steps, you can visit HP printers - Wireless connection is lost after router or network settings change.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,