Printer cannot print!

[Losingthewill43]

Test page tells me 'printer cannot print' yet it also says that the Wireless status is connected.

HP Smart App tells me printer is 'ready to print'  but also tells me that the printer is not connected.

what do i do? this is so frustrating!!!!!!

[Kuroi_Kenshi]

Hi @Losingthewill43,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer and Devices:

• Turn off the printer and unplug it from the power source.
• Turn off the computer or mobile device that you are printing from.
• Wait for about one minute.
• Plug the printer back in and turn it on.
• Restart your computer or mobile device.

Check Wireless Connection:

• Ensure that the printer is properly connected to your Wi-Fi network.
• Confirm that the Wireless light on the printer is solid (not blinking), indicating a stable connection.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. This tool can help diagnose and fix various printing and scanning issues.

Update Printer Firmware:

• Make sure your printer's firmware is up-to-date. You can check for updates via the HP Smart App or the HP support website.

Reinstall Printer Drivers:

• Uninstall the HP printer software from your computer.
• Download and install the latest drivers for the HP LaserJet MFP M140w from the HP support website.

Check Printer Settings:

• Open the HP Smart App and go to the printer settings.
• Ensure that the printer is not set to offline mode.
• Confirm that the correct printer is selected as the default printer.

Print a Network Configuration Page:

• On the printer, press and hold the Wireless button until the Ready light starts blinking.
• This will print a Network Configuration Page showing detailed information about your network and printer status.
• Check for any error messages or issues listed on this page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,