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HP Officejet Pro 8620 e-All-in-One Printer

my printer wont connect to the internet ever since I replaced the modem (both supplied by Comcast).  It says that No filtering needs to be adjusted on the modem which I have done.  Still won't connect

1 REPLY 1
HP Recommended

Hi @Dlarson1,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

I see that you are facing wi-fi connection issues with your HP Officejet Pro 8620 E All-In-One Printer.

 

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

 

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

 

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

 

You may also refer to this document.

 

Let me know if this helps.
Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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